RETURN POLICY

 

Last Updated APRIL 2024

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Customized Items:

We take pride in offering customized items tailored specifically to your preferences. Due to the personalized nature of our products, we regret to inform you that we are unable to accept returns or exchanges once an order has been placed.

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Cancellation Policy: As each item is uniquely customized upon order placement, cancellations must be made within 24 HOURS of placing your order. Once the customization process has begun, cancellations cannot be accommodated.

 

Defective or Damaged Items: In the rare event that your customized item arrives defective or damaged, please contact our customer service team within 3 DAYS of receiving your order. We will work diligently to address the issue and provide a suitable resolution.

 

Changes to Orders: We understand that mistakes can happen, and we strive to accommodate changes to orders whenever possible. Please ensure all customization details are accurate at the time of purchase. Once an order has been placed, changes cannot be guaranteed, so please review your order carefully before confirming.

 

Contact Us: If you have any questions or concerns regarding your customized order, please don't hesitate to contact our customer service team. We're here to assist you and ensure your satisfaction.

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brittany@pecosriverbrandco.com

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Thank you for choosing Pecos River Brand Co. for your customized products!